Questions/Answers about your stay at Villa Des 2 Caps

What sanitary measures are in place at the Villa Des 2 Caps for the Covid19 period?

Essential measures put in place :
Mask wearing by all staff.
Plexiglass at the reception.
Provision of hydroalcoholic gel at the entrance.
Breakfast in room service or in the dining room, served at the table.
Total disinfection of rooms.
Disinfection of common areas several times a day.
Limiting the flow of people.
Social distancing.

How to book your stay at Villa Des 2 Caps ?

You can book the room of your choice on lecarnotwimereux.com or by calling directly on +33 3 21 32 41 04. In addition, you can also simply book from your Smartphone on our mobile portal.

Why do I have to book with a credit card?

You need a bank card to guarantee your reservation, whether you have booked on lecarnotwimereux.com or by phone. During the fair, event or high occupancy period, partial or full prepayment of your stay may be required with a bank card.

How can I do a group booking?

For group bookings, you can send your request by filling out our form or by calling us directly.

Is booking on lecarnotwimereux.com secure?

Yes, your reservation is secure and especially the information of your bank card and other personal data. This security is guaranteed by a secure http server. All booking information is SSL encrypted and is provided in a secure environment.

What are the reception hours?

The reception is open from 7 a.m. to 11 p.m.

From what time can I check in on the day of my arrival?

We guarantee the room from 4 p.m. However, if you wish to check-in earlier, we advise you to call us beforehand so that we can arrange to prepare your room first. Luggage storage is also available throughout the day.

What time should I leave the room on the day of my departure?

The room must be vacated by noon. However, we can store your luggage in the luggage room if you still want to go for a walk in town.

How much does the breakfast cost at the Hotel Villa Des 2 Caps?

Breakfast is 12 € / adult / day. 8€50 for children aged 4 to 12 and free for children under 4.

What time can I have breakfast?

Breakfast is served between 6h30 a.m. and 9h45 a.m. However, your breakfast can be served in your room until 10h30 am, please inform us at the desk.

How much does the night cost for children?

When you book a room, whether you are a person or two the price is the same (you pay an additional tourist tax and breakfast). If you are 2 adults and 1 child you will need to add an extra bed at a rate of 20 € / night depending on the type of room chosen.

Do the rooms have phones?

The rooms do have a phone, however the cost of your conversations remains at your expense.

Are dogs accepted?

Pets are not allowed in the establishment.

What is the difference between a king-size bed and a queen-size bed (dimensions)?

A queen-size bed has a mattress of dimension 160x200 while the king-size will be larger with a dimension of 180x200.

When should I pay for my stay?

You can pay for your stay either on arrival, on departure or at the time of booking directly online according to the conditions of sale.

Is my credit card automatically debited when booking online?

It all depends on the specified cancellation conditions. If you have reserved a promotional or last-minute rate, we will debit the card upon booking, and you will not be able to cancel. If this is not the case, we only make a pre-authorization and you will pay either on arrival or on departure.

Is it possible to book at the Villa Des 2 Caps hotel without a credit card?

No, you need a valid credit card to book either online on lecarnotwimereux.com or by phone.

How can I modify my reservation?

You can directly modify your reservation on the reservation email received or by contacting us by phone on +33 3 21 32 41 04 or by email at contact@villades2caps.com.

What are the cancellation policies for the hotel Villa Des 2 Caps ?

Cancellation conditions vary depending on the rate booked.
If you book a public, rack rate, you can cancel free of charge up to 48 hours before the arrival date.
If you reserve a preferential rate, last minute, if you cancel upon booking, the entire stay will be due.
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